When a User at your organization changes names or credentials (or it was initially misspelled), you may need to go to the User record to update this information.
Client Maintenance > Users > [Select a User] > Edit [User] > User Information
When you update User names and/or credentials, they will only update the name of the User going forward for new TIDs. Old TIDs will not get this updated name. If you need names or credentials updated retroactively, you will need to submit a ticket for us to update this information. We will need the following information:
Please remember to update the User record first in Client Maintenance before you submit the ticket.