Users may experience an error stating "Authentication with the ShadowLink Service failed: Unable to connect to the remote server" as per the image below:
Upon further research in the event viewer they may also see an error "Faulting application name: ShadowLink.Client.exe Faulting module name: KERNELBASE.dll"..."Faulting module path: C:\Windows\system32\KERNELBASE.dll" as seen in the image below:
If their event viewer shows the error noting KERNELBASE.dll, their machine is having issues with a critical system file used across numerous applications. This error can unfortunately mean a number of things.
The easiest resolution found is to do a system restore to a time in which the service was operating normally. Users should understand what a system restore will do for their machine, they may find more information at these links: