Troubleshooting Mobile App Dictation Upload Issues

Dications are stuck and will not send from Emdat/Nuance Mobile - What do I do?

If you are experiencing difficulty uploading dictations from your Emdat/Nuance Mobile app on your iOS or Android device, please follow the steps outlined below to troublshoot your upload issues.

1. Does my device have a working Internet connection?

Please verify that the Internet connection on your device is working. You can try the following:

  1. Opening your web browser and navigating to a website - verify that the website loads with content.
  2. Opening your email and refreshing it - verify that it is loading your most recent messages and shows a refresh time of "just now".
  3. Or simply go to www.google.com on your device's web browser and do a search - verify that your browser displays results for your search.

2. Has an upload been initiated for my dictations in the app?

Please verify that you have initiated an upload for your dictation.