The priority of a TID is based on: (from highest to lowest)
Jobs manually assigned: This is done in InCommand by a user with InCommand privileges to assign TIDs to MTs. The procedure for this is located at: https://kb.emdat.com/wiki/How_to_Assign_a_TID_to_an_MT
Pool Priority: This is located under Maintenance>Transcriptionists>(MT’s user name)>Modify Clients and Pools for (MT’s user name)>”The transcriptionist currently types for the following pools” select Pool name>Priority
To add a pool to an MT, please see the procedure located at: https://kb.emdat.com/wiki/How_To_Assign_a_Pool_to_a_Transcriptionist
Job Priority: The Job Priority can be seen under the Management Tab > Outstanding Jobs. Both the Job Priority (hightlighted in yellow) and the Due In Time (outlined in red) are easily seen.
The document type can be set to a higher priority under Client Maintenance>Document Types>(select the document type)>Edit>Pricing and Priority
Also, a person with InCommand privileges can make a TID STAT. The procedure to do this can be located at: https://kb.emdat.com/wiki/How_To_Mark_A_TID_As_STAT_In_InCommand
A person with InQuiry privileges can make a TID STAT. The procedures to do this can be located at: https://kb.emdat.com/wiki/How_To_Make_A_Transcription_Dictation_Stat
Due In Time: This is controlled in a few different areas.