ShadowScribe Jobs Do Not Show Up In Pool Or Download In InScribe

ShadowScribe Jobs will not download and do not show up in my pool.

This article will explain some common reasons why ShadowScribe dictations are not downloading into InScribe.

The MT is on an older version of IE (internet explorer)

The MT needs to be on IE 9 or higher to see jobs and to be able to download them.  The MT should upgrade their version of IE to 9 or higher.

The client’s preferred transcription format is set to “structured” and the MT doesn’t have the latest beta version of InScribe installed.

The MT must be on the beta version of InScribe to get structured jobs.  Please visit to get the latest beta version.