When troubleshooting InSync or InScribe problems, it may be beneficial for IT support to acquire the error logs that the program is capable of creating. These error logs can then be sent to the Nuance support desk for further review.
InSync Error Log Instructions - first method
The first error logs are created by adding an additional line to the emdat.ini where InSync stores configuration settings.
The INI file is located in the following directory (make sure InSync is not running during this process): C:\Documents and Settings\%user%\Application Data\Emdat\InSync
Access it easily by using the %appdata% command in the Run line for Windows XP, or in the search box of Windows Vista or 7 and navigating to the Emdat folder, then the InSync subfolder.
Open the EMDAT.INI file in notepad to edit and add the line "LoggingOn=1" under the [General] heading.
After you have added the "LoggingOn=1" line, please click the File menu and Save option before closing the window.
Start and run InSync until the error is reproduced and then exit InSync. The dated logs this creates can be found in the following directory: C:\Program Files\Emdat\Upload\LOGS
The entire folder can be zipped and sent to the Nuance helpdesk.
InSync Error Log Instructions - second method The second error log can be generated by creating a new InSync shortcut to the desktop with a modified target. First, locate the Upload.exe file to create the shortcut from by navigating to My Computer -> Local Disk (C:) -> Program Files -> Emdat -> Upload. Right-click on the Upload.exe file and select "Create Shortcut."
Inside the shortcut properties, choose the shortcut tab. In the field "Target" add the /devel tag into the file path. The correct line looks like this:
"C:\Program Files\Emdat\Upload\Upload.exe" /devel
After the target path has been modified, click "Apply" then "OK" to close the window. Please note that even if you already have an InSync shortcut on your desktop, you will need to create this new shortcut in order to modify the target. You will also need to make sure you open InSync specifically through the newly created shortcut.
Run InSync until the error is reproduced. After exiting the program again, the error log is located in the same folder as the EMDAT.INI file and is called ERRLOG.INI: C:\Documents and Settings\%user%\Application Data\Emdat\InSync
The error logs can assist with advanced troubleshooting. Please send a zipped version of the error log to the Nuance helpdesk for further analysis.
InScribe Error Log Instructions This is very similar to the second method of creating error logs for InSync as described above. You need to create a shortcut for the InScribe program and modify the target that the shortcut opens in. The InScribe program file is located in My Computer -> Local Disk(C:) -> Program Files -> Emdat -> InScribe and is named InScribe.exe. Please right-click the icon and select Create Shortcut.