How To Read The Workflow Monitor Report

This article will discuss the information contained within the Workflow Monitor Report.

To access this report in InQuiry go to your "Home" tab and click on the "Reports" link shown below:

Reports.jpg

Note: if you do not see this link, you do not have access to view reports. Please contact your manager to make a request for access.

On the new window that opens, click on the link for the "Workflow Monitor Report" as shown below:

Workflowmonitor.jpg

Note: If you do not see this link, you might not have access to this particular report.

The next window that opens will have the following options to filter your results:

Workflowmonitorsettings.jpg

If you do not select "Hide Detail", once you have entered your search criteria and clicked Search a report will appear that looks similar to this:

Sampleworkflow.jpg

Note: Personal information has been blacked out of this report for confidentiality.

The columns refer to the following information:

TID - The transcription ID of the file

Patient ID - The Patient ID or MRN that was associated with the file

Patient Name - The Patient Name that was associated with the file

Work Type - The Document Type of the Transcription

Seconds - The length of time in seconds of the dictation

Appt Date - The appointment date associated with the file

Dictated - The date and time the dictation was created. For dictators with voice recorders, this information is taken from the voice recorder.

Diff1 - The amount of time in hours between the appointment date and when it was dictated

Received - The date and time the dictation becomes available to transcriptionists

Diff2 - The amount of time in hours between the file being dictated and when it was received into our system

Delivered - The date and time the file was completed by the transcription company

Diff3 - The amount of time in hours that the file was available to the transcription company before being delivered

Review - The date and time the file was completed from the Review folder/s. Note: If this is the same date and time as in Delivered, the file skipped the review folders and went straight to the preliminary folder.

Diff4 - The amount of time in hours the file was in the Review folder/s before it was completed.

Preliminary - The date and time the file was completed from the Preliminary folder. Note: If this is the same date and time as in Delivered, the file either hasn't been completed from preliminary folder or it skipped the preliminary folder and went straight to the final folder.

Diff5 - The amount of time in hours the file was in the Preliminary folder before it was completed.

Final - The date and time the file was completed from the Final folder. Note: If this is the same date and time as in Delivered, the file either hasn't been completed from final folder or it skipped the final folder and went straight to the search all folder.

Diff6 - The amount of time in hours the file was in the Final folder before it was completed.

Final2 - The date and time the file was completed from the Final2 folder. Note: If this is the same date and time as in Delivered, the file either hasn't been completed from final2 folder or it skipped the final2 folder and went straight to the search all folder.

Diff7 - The amount of time in hours the file was in the Final2 folder before it was completed.

This means for example, if you were interested in how long in hours it took between a patients appointment date till when the doctor signs the transcription; you should calculate the following:

Diff1 + Diff2 + Diff3 + Diff4 + Diff5

Keep in mind that if Diff5 is 0 then there is a good chance that this file has not been completed yet.