Downgrade Internet Explorer to a Prior Version

How to downgrade Internet Explorer

1. Go to Start Menu > Control Panel 2. Click on Programs and Features 3. Click on "View Installed Updates" on the left side of the window

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4. In the search box on the top right side, type in "explorer" *Internet Explorer 10 should be the only result from the search. 5. Click on Internet Explorer 10, click on Uninstall

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6. Restart Now as prompted *Once the computer is rebooted,


Please note that you must open Internet Explorer in the 32-bit version in order for InCommand or InQuiry to work.

How to check if you are opening Internet Explorer in the 32-bit or 64-bit version

1. In Internet Explorer, click on the Options menu and go to About Internet Explorer.

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If you do see that you are opening Internet Explorer in the 64-bit version (incorrect version), it is generally convenient to create a desktop shortcut that will directly bring you to the login screen for InCommand or InQuiry in the correct version of Internet Explorer.

How to create a desktop shortcut for InCommand/InQuiry in the 32-bit version of Internet Explorer

1. Right click anywhere on the desktop 2. Go to New > Shortcut, then click on Browse

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3. Navigate to Computer > Local Disk (C:) > Program Files (x86) > Internet Explorer > iexpore.exe, then click OK

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4. Now the location of the item will say something like the following:   "C:\Program Files\Internet Explorer\iexplore.exe"

5. Put a space after the "iexplorer.exe" and add the InCommand/InQuiry address to the end so it looks like this:

"C:\Program Files\Internet Explorer\iexplore.exe" www.emdat.com/tspadmin

or

"C:\Program Files\Internet Explorer\iexplore.exe" www.emdat.com/inquiry

Then click next.

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6. In the last step, choose a name for your desktop shortcut and click on Finish.

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