A dictation came to my queue but did not load in the structured editor.
To get the editor to appear in structured mode both the document type AND user must have their preferred transcription format set to “structured”. This article will explain some common reasons why the structured editor didn’t load.
InCommand > Client Maintenance > Document Types > Edit Document Type > Document Type Information > Preferred Transcription Format.
Set this to “structured”
InCommand > Client Maintenance > User Maintenance > Edit User > Dictating Clinician Options > Preferred Transcription Format.
Set the format to "Structured"