This article is to help resolve issues related to running ShadowLink 2.0 on a machine that has strict proxy access.
There are two configurations you'll need to update to set up ShadowLink for proxy access. These configuration files can be located in C:\Program Files\Emdat\ShadowLinkClient\ by default. Take the attachments on this page and replace the files in that directory with the attachments.
The ShadowLink.ManagementConsole.exe will need to be run as an administrator. If you right click on the ShadowLink.ManagementConsole.exe you should see an option to either "Run as Administrator" or "Run as...". In either case, you may need to enter credentials for an administrator username and password.
There is a chance the UI will say the service logon has authenticated (and is listed as "Valid") but when you start the service via the management console's "Start" button it will stop immediately or display a proxy access error. This means that the current account that the ShadowLink service is running under doesn't have proxy access.