If a client's patient feed is not sending demographics information via ShadowLink, multiple aspects of the dictation and transcription process can be affected:
1. From InCommand, navigate to the Management tab, then the Advanced Management subtab.
2. In the Advanced Management subtab menu, click on ShadowLink, then Patient & Associate Deliveries.
3. By default, you will see a page that loads with the following default search parameters:
If the page loads with no results, this means we have not received any patient feeds from the client today. From here, you can expand the date range to a prior date until today as well as choose a specific client to search for, as shown below. Please note: each time you change any of the search parameters, you must click on Search on the right side of the screen. To clear any filters and return the default results as listed above, click on Clear.
Start troubleshooting the connection status of the client's ShadowLink service with the steps outlined here: