Automated workflow powers quick turnaround and productivity
- Excess transcription work easily outsourced while maintaining
existing workflows, interfaces, templates, and technology
- Turnaround time went from as high as six weeks to 24 hours —
a 1000% improvement
- Emdat Mobile makes it easy to complete documentation on the go
The Stern Cardiovascular Foundation, founded in Memphis in 1920, is recognized as one of the leading cardiovascular research and treatment centers in the country. Like most healthcare facilities, Stern is focused on providing excellent care and managing outcomes to better align with health care reform initiatives. After the merger with Memphis Heart in 2012, Stern identified a need to streamline their documentation process. Quick turnaround is a vital part of not only safe and judicious patient care, but also financial welfare. Serving 42 providers creating 2.5 million lines of documentation per year, Stern's overwhelmed staff of in-house transcriptionists struggled to keep up with their growing workload.
With flexibility, timeliness and cost top of mind, Stern selected Emdat as their dictation and transcription services solution. Emdat's unified platform not only lessened complexity by transitioning from three outsourced options to just one, it offered multiple features that could dramatically improve clinic workflow, reduce costs and improve provider productivity.
Swiftly adapting to Emdat’s typing platform, the transcriptionists on staff enjoyed the productivity benefits of auto-population of patient demographics and easy access to referring physician information. Administrators, meanwhile, made use of Emdat’s ability to easily outsource excess transcription work to Emdat's partner Medical Transcription Service Organizations. Existing workflows, interfaces, templates, and technology are unaffected while transcription is consistently returned quickly. Turnaround time went from as high as six weeks to 24 hours — a 1000% improvement.
"With Emdat, we can manage our transcription workload knowing that any fluctuations in staffing won’t slow down turnaround time," says Cindy White, Health Information Management. "Overflow is easily routed to ensure continuous speedy service." The Emdat solution not only solved their staffing needs, but also controlled costs by requiring no expansion, license or maintenance fees.
Beyond automating document routing and making workflow management a breeze, Emdat also increases physician productivity and satisfaction through it’s mobile app. Emdat Mobile allows Stern's providers to fully document encounters using dictation from anywhere with a Wi-Fi or cellular data connection. Providers can create, edit and authenticate their documentation on Android or Apple iOS mobile devices. Once complete, the data is automatically integrated into the Allscripts EHR, delivering timely updates to the system.
Emdat Mobile makes it easy to complete my documentation on the go," says Dr. Steven Gubin, President, "I view my schedule, which serves as my 'To Do' list. I tap the appointment, select a template, view any history and start recording. This streamlined approach to documentation is quick and convenient, allowing me to keep pace with my patient workload.”
Empowering health care facilities with the tools to achieve prompt and accurate documentation only enhances patient care, staff morale and clinician satisfaction. Patient encounters are documented quickly and comprehensively while clinicians are free to focus on what they do best: provide compassionate, excellent care.