PDA Reduces Costs and Turnaround Time
When Professional Dictation Associates (PDA) president and co-owner Judy Rini founded the business, she provided transcription services for a single cardiology group and experienced many of the frustrations common to those in the medical transcription industry. Although the cardiology group spent $30 a day in courier charges to send audiotapes via FedEx and UPS, turnaround time for transcription remained slow and was frequently marked by hold-ups. At one point during a UPS strike, Judy even had to cross a picket line at the distribution center just to pick up her packages.
Five years ago, the cardiology group contacted Emdat and informed PDA of the unique web-based capabilities that the company had to offer. After consulting with Emdat, Judy recognized that by implementing the Emdat solution and improving her company's turnaround time, she was "sitting on gold." It took only a few days for PDA's employees to adapt to the new routines and interface of the Emdat software. The company successfully capitalized on its improved capabilities and gradually increased its client-base and capacity. Judy recalls, "We were hesitant to increase our client caseload at first because we didn't want to bite off more than we could chew, but our company has blossomed." Today, the company is still expanding and new clients continue to hear about PDA from existing clients that are very satisfied with their results.
Decreased Turnaround Time
Much of PDA's growth can be attributed to its decreased turnaround time, which is a major concern among doctors. Using a courier service, PDA required a minimum of two days to fulfill urgent orders. With Emdat's web-based delivery, the client can call PDA from wherever they are and the report can be done in as little as twenty minutes. Recently, PDA acquired a new client that was accustomed to waiting three weeks for dictation. Judy's company surprised the physician when they sent him the finished document within three hours.
With Emdat's software, PDA has a lot more maneuverability when it comes to the order of job completion. Emdat can track and prioritize assignments that are more urgent than others so PDA can complete those more quickly.
In addition to decreasing turnaround times, the implementation of the AAMT 65 character line has made the service cheaper for PDA's clients because they are paying for what is actually typed, not blank lines or lines with only a few words on them. Customer demographics, names, dates, signature lines and envelope text are all characters that a traditional transcriptionist would charge clients for but because Emdat offers these lines free of charge, clients avoid paying for recurring characters. Judy was impressed that Emdat's software also included free, built-in services like auto-text and templates that greatly decrease transcription error and cost. "Our clients are happy and that is because it comes down to quality."
PDA has found ways to implement features that are built into Emdat's software to improve the company's productivity.
One particular feature that Judy finds beneficial is the capability of automatically assigning jobs to medical transcriptionists based on their experience with certain branches or specialties of the medical field. If one transcriptionist has a lot of expertise in cardiology, Emdat can automatically route the job sent from the cardiologist to that specific transcriptionist.
After five years of working with Emdat, PDA considers Emdat to be not only a vendor but also a partner. Over time it has just become easier for us. If we ever do have an issue, Emdat is easily available to us for support. They help us right away.
PDA is a medical transcription company based in Mentor, Ohio. Its customers include key medical clinics in the region as well as specialists.