In a continued effort to supply high quality, reliable service to its clients, Emdat has delegated its fax services to ESKER. Emdat selected ESKER because of its extensive experience and impressive workload capabilities, required to handle the 4,000 faxes a day that Emdat's autofax system generates. With ESKER, Emdat clients can now fax internationally. Additionally, Emdat will be able to channel more energy into core development rather than delivery.

ESKER is a global fax server leader with nearly two decades of experience and over 80,000 document automation servers installed. ESKER On Demand service provides high volume capabilities, internal detailed reporting and a more stable, modern infrastructure.

When using auto fax or fax on demand keep the following items in mind. Security should be kept in mind such as restricting access to fax machines and verifying that fax numbers are actually appropriate for the doctors offices. The following link will be helpful as a reference.

Email and FTP sites are poor solutions for a transcription process. Email and FTP were designed as transport and storage mechanisms but  increase administration of the transcription process flow. The headaches occur due to accountability. The dictations (voice files) and documents generally must be manually associated and managed with the finished transcription. Additionally emails and FTP sites require special encryption and decryption software in order to be HIPAA compliant which is very difficult to manage.

Emdat gives a receipt code and assigns a TID (transcription identification number) with every dictation (voice file), which continues to associate throughout the transcription workflow even after completion. This process is automated and creates a verifiable audit trail to track receipts, uploads, downloads, edits, autofaxes (successful/unsuccessful), views, electronic signatures, printing, exports and more. The key is to make this process seamless to all involved in the transcription process and provide accountability for quality, timeliness and security. Since autofaxing is a popular and acceptable feature within Emdat there are sites that are availble to make sure you understand HIPAA's stance on this technology.

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