InQuiry

Emdat’s InQuiry application workflow view clearly illustrates the journey of a transcription document and allows easy review of each stage of the process. (Click to view enlarged image)

Emdat's InQuiry Folders display document specifics, allowing for at-a-glance assessment of workflow (Click to view enlarged image)

InQuiry is a HIPAA-compliant, web-based application used by hospitals, clinics, outpatient surgery centers or other medical facilities to manage day-to-day transcription workflow.  Emdat provides InQuiry to MTSOs and their customers as an added value to the MTSO’s service.

InQuiry is a repository of transcriptions available around the clock to medical facility users.  InQuiry allows MTSOs' customers to easily map and execute their internal workflow.  In addition to access at the click of a mouse, MTSOs' customers have the ability to edit, auto-fax, electronically sign, and print transcriptions.  By providing this fully functional workflow solution with transcription services, MTSOs cause InQuiry’s versatile functionality, unlimited access and easy-to-use features to become indispensable to their customers.

InQuiry automates the process of administering medical dictation and transcription documents for MTSO customers.  MTSOs can rest assured that all transcribed documents are readily accessible and easily located.

MEDICAL FACILITY WORKFLOW

Most transcription solutions end when a dictation is returned as a transcribed document.  With InQuiry, medical facilities can track and monitor the journey of the document from receipt of the transcribed document to delivery in the paper or electronic medical record.  Medical facilities design and create a document workflow that best suits their needs using InQuiry folders that can be named per the medical facilities discretion.

PRE-AUTHENTICATION PROCESS

Dictation Folder:  Clinician dictations are sent via hand-held digital recorder, PDA, or PC (using InSync) or telephone dictation (using InTouch) to an InQuiry folder designated for dictation files.  By default, this folder is named “Dictation.” Within this folder, users can view dictation details (clinician, document type, date received, etc.) and play dictation audio files.

Review1 or Review2 Folder:  Once a dictation has been transcribed, it is delivered back to the medical facility via InQuiry.  Medical facilities have the option of routing transcriptions to review folders before a document proceeds to clinician authentication.  One folder can be used for documents that require clarification of content or demographic information (E.g. “To Be Reviewed”).  Another folder can contain documents for use by coding personnel (E.g. “To Be Coded”).  These folders are an optional feature activated when setting up transcription workflow.

AUTHENTICATION PROCESS

Preliminary Folder:  Once pre-authentication is finished, the transcribed document can be placed automatically in the authentication folder if the medical facility desires.  Users view transcriptions in this folder (named “Preliminary” by default) and complete the document by applying an electronic signature.

POST-AUTHENTICATION PROCESS

Final1 or Final2 Folder:  Once the transcribed document has been through the pre-authentication and authentication processes, the document will automatically be placed in a post-authentication folder.  These folders hold transcriptions that are to be printed and filed in the paper medical record, printed and mailed to referring clinician transcriptions, or await a host of other actions.

Repository (Search All) Folder:  Once the entire workflow process is complete, all transcriptions are placed in a folder named “Repository (Search All)” by default.  All MTSOs’ customers’ transcriptions are available for use anytime in the future, 24x7, for as long as the MTSO is a client.

Auto-fax and fax on demand:  Medical facilities can save time and money with InQuiry's auto-fax and fax on demand function.  Transcriptions are either faxed automatically based upon predetermined criteria from InQuiry or faxed with the click of a mouse.