InCommand

Emdat's InCommand application summary view allows for at-a-glance assessment of workload (Click to enlarge)

Emdat's InCommand Transcriptionist Production Report summarizes productivity (Click to enlarge)

Emdat's InCommand Client Production Report simplifies the billing process (Click to enlarge)

Emdat's InCommand Pricing and Priority Maintenance Screen can handle complicated pricing schematics (Click to enlarge)

InCommand is a HIPAA-compliant, web-based application used by MTSOs to manage the day-to-day transcription operations of their company and their clients.

InCommand allows MTSO managers to quickly see the inventory and status of all dictations.  They can see the queue of dictations waiting to be transcribed, which dictations are being typed and by whom, the receipt time of the dictation and when it’s due, as well as the clinician, client and document type.  All the information is at the manager’s fingertips — a few simple clicks can reroute work, pay transcriptionists or invoice clients.

DAY-TO-DAY MANAGEMENT

InCommand gives managers the ability to see the details of both all outstanding jobs and delivered transcriptions.

MANAGEMENT FOLDER

Outstanding Jobs: Clinician dictations are sent via hand-held digital recorder, PDA, or PC (using InSync) or telephone dictation (using InTouch) to the Outstanding Jobs folder.  Here, each dictation file is listed with the client name, clinician name, document type, priority and date received.  In addition, users can see if a job is outstanding, being typed or overdue.  Managers can edit dictation details such as clinician, work type, and QA status.  Managers can also reroute either one dictation or multiple dictations with one click.  Access can be customized so only certain clients or medical facilities are visible to a specific user.

Delivered Transcriptions:  Once a dictation has been transcribed, it is delivered back to the medical facility via InQuiry and listed in the Delivered Transcriptions folder.  Managers are able to view details of the transcription as well as reroute a transcribed job back to QA if necessary.  Managers are able to see the total jobs transcribed over the course of a day, week or year.  All MTSO’s customers’ transcriptions are accessible for as long as the MTSO is a client.

MAINTENANCE FOLDER

Managers can coordinate elements of the transcription process in the Maintenance section.  Here, transcriptionists and customers (medical facilities) are easily added, edited, deleted and maintained.  Transcription pools, used to assign work to a transcriptionist, are easily established with the transcription pool wizard and controlled with various settings options.

Outsourcing work to other transcription companies is a snap.  In the event an MTSO lands a large account that needs to be implemented quickly, InCommand allows the MTSO to shop various fellow Emdat MTSO clients for outsourcing services.  Outsourcing MTSOs set up and maintain pricing paradigms and determine the amount of work that is farmed out.  InCommand will even tell the MTSO how much work the subcontracted company typed and how much money is owed.  MTSOs have qualified transcriptionists at their beckon call.

MANAGEMENT REPORTS

MTSOs need an array of pertinent data to best manage their transcription company both daily and at the end of a billing cycle.  InCommand can generate a variety of management reports ranging from Transcriptionist Production, Client Production to Net Profit.  The Net Profit report returns the profit made per transcription.  With over 30 reports to choose from, MTSOs can know their business inside and out at the click of a mouse.